Employee engagement

The ISO Standards for Employee Engagement and Why It Matters


Employee engagement is a crucial aspect of organisational success. Engaged employees are more productive and committed to their work, resulting in better performance and increased profitability for the organisation. Employee engagement can be defined as an employee’s emotional connection with their work, colleagues, and the organisation. Engaged employees are more likely to be satisfied with their work, have a positive attitude towards their employer, and go above and beyond their responsibilities. This highlights the need for organisations to focus on employee engagement to improve their overall performance.

The International Organization for Standardization (ISO) has developed standards for various aspects of organisational management, including employee engagement, which provide guidelines for organisations to improve employee engagement levels. ISO 9001 is the standard for quality management, while ISO 10018 is the standard for employee engagement. Both standards are interconnected, as employee engagement is essential for achieving high-quality products and services. Few people know this, so we will discuss the details in this article.

The ISO 9001 Certification

ISO 9001 is the most widely recognised standard for quality management. It provides guidelines for implementing a quality management system (QMS) that meets customer requirements and improves organisational performance. The ISO 9001 certification is a globally recognised standard demonstrating an organisation’s commitment to quality management.

For example, suppose an organisation has implemented ISO 9001. In that case, they have established quality objectives, implemented processes to meet customer needs, monitored and analysed performance, and continuously improved their system’s effectiveness. The certification process involves an external audit by a third-party certification body to ensure that the organisation’s QMS meets the standard’s requirements.

The ISO 10018 Certification

The ISO 10018:2020 was published in 2020 and offers a structure for maximising employee performance using a quality management system based on ISO 9001. It’s commonly known as the Quality management – Guidelines for people engagement, which explains how to involve and appreciate people in an organisation’s management system. This standard offers advice on increasing people’s engagement with quality in all types and sizes of organisations. The guideline provides actionable steps for managers and leaders to improve employee engagement.

This standard entails the following:

  • Defines the meaning of employee engagement and its connection to the workforce in a company. It emphasises the importance of improving employee participation and skills within the workplace.
  • Describes the steps companies can take to ensure their employees are engaged and skilled in managing quality systems.
  • Examines ways to increase the participation of individuals.
  • Provides instructions on improving individuals’ participation and skills within a company and ensuring that they feel appreciated as a member of it.
  • Addresses the issue of Labour Turnover attrition.

How Do You Get ISO-Certified?

The ISO certification process is relatively straightforward but requires careful planning, implementation, and documentation. First and foremost, you must identify the ISO standard applicable to your business and determine which standard is relevant to your company and industry. Once done, you must create a management system that complies with the requirements of that standard. This involves documenting your processes, policies, procedures, and controls and ensuring they meet the ISO standard’s criteria.

After developing the management system, you must implement it throughout your organisation. This involves training your employees, communicating the requirements of the ISO standard, and ensuring that everyone follows the documented processes.

Once the ISO management system is in place, you must conduct internal audits to ensure it works effectively and meets the requirements of the ISO standard. These audits are done by your internal auditors or by hiring an external auditor.

After completing the internal audit process, you can apply for ISO certification from an accredited certification body. The certification body will conduct an external audit to verify that your management system complies with the ISO standard’s requirements. If your system meets the standard, you will receive ISO certification.

The Importance of ISO Certifications

ISO certifications are essential for businesses of all sizes and types as they provide a set of internationally recognised standards that help to ensure quality, safety, and environmental sustainability. They are recognised globally, making them an essential tool for companies looking to expand their reach and improve their reputation.

One of the main benefits of ISO certifications is that they help businesses to streamline their processes and procedures, creating a more efficient and effective organisation. This can lead to increased productivity, improved customer satisfaction, and reduced costs, which can help increase profitability and competitiveness in the marketplace.

ISO certifications also allow businesses to demonstrate their commitment to sustainability and environmental responsibility. By adhering to ISO standards for environmental management, companies can reduce their impact on the planet and improve their reputation among customers, investors, and other stakeholders.

Another significant benefit of ISO certifications is that they help companies comply with regulatory requirements and avoid legal issues. Many industries have specific regulations and standards that must be met, and ISO certifications can provide a framework for ensuring compliance and avoiding costly fines or legal disputes.


Employee engagement is essential for organisational success because they are more productive, committed, and satisfied with their work. For this reason, the importance of effective employee engagement strategies cannot be overstated. All that matters is that the strategies are tailored to the organisation’s unique needs and culture and involve ongoing communication, feedback, and development opportunities.

If you want to get your ISO 9001 certification, Edara Systems Australia can help you! We understand the importance of ISO certification, so we will work with you to ensure your establishment gets the necessary certifications for legal purposes. Call us today at +61 2 8091 5777 to schedule a consultation!

Users Comments

Get a Quote